{"id":9137,"date":"2023-08-16T14:42:43","date_gmt":"2023-08-16T14:42:43","guid":{"rendered":"https:\/\/edmontondailynews.com\/taxpayers-wait-for-hours-as-cra-call-centres-overwhelmed\/"},"modified":"2023-08-16T14:42:43","modified_gmt":"2023-08-16T14:42:43","slug":"taxpayers-wait-for-hours-as-cra-call-centres-overwhelmed","status":"publish","type":"post","link":"https:\/\/edmontondailynews.com\/taxpayers-wait-for-hours-as-cra-call-centres-overwhelmed\/","title":{"rendered":"Taxpayers wait for hours as CRA call centres overwhelmed"},"content":{"rendered":"<div><iframe loading=\"lazy\" width=\"100%\" height=\"400\" src=\"https:\/\/www.youtube.com\/embed\/vNIdrSwYjGY\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>Despite hundreds of millions of dollars of federal funding to improve customer service at the Canada Revenue Agency (CRA), telephone wait times are still sometimes more than two hours. The union that represents CRA employees said the federal government&#8217;s decision to lay off approximately 1,800 employees has only made the situation worse.<\/p>\n<p>Read more:<\/p>\n<p>\u00bb\u00bb\u00bb Subscribe to CBC News to watch more videos:<\/p>\n<p>Connect with CBC News Online:<\/p>\n<p>For breaking news, video, audio and in-depth coverage:<br \/>\nFind CBC News on Facebook:<br \/>\nFollow CBC News on Twitter:<br \/>\nFor breaking news on Twitter:<br \/>\nFollow CBC News on Instagram:<br \/>\nSubscribe to CBC News on Snapchat:<\/p>\n<p>Download the CBC News app for iOS:<br \/>\nDownload the CBC News app for Android:<\/p>\n<p>\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb\u00bb<br \/>\nFor more than 80 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.<\/p>\n<hr>\n","protected":false},"excerpt":{"rendered":"<p>Despite hundreds of millions of dollars of federal funding to improve customer service at the Canada Revenue Agency (CRA), telephone wait times are still sometimes more than two hours. The union that represents CRA employees said the federal government&#8217;s decision&hellip;<\/p>\n","protected":false},"author":8,"featured_media":9138,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[3394,87,1573,1374,1236],"_links":{"self":[{"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/posts\/9137"}],"collection":[{"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/comments?post=9137"}],"version-history":[{"count":0,"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/posts\/9137\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/media\/9138"}],"wp:attachment":[{"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/media?parent=9137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/categories?post=9137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/edmontondailynews.com\/wp-json\/wp\/v2\/tags?post=9137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}